Shipping Policy
The seller ships clothing products to destinations served by namobasictee.com. Shipping methods and carriers are selected at checkout. Delivery timelines are determined by the carrier and the destination. Standard shipping timelines apply. The seller does not guarantee expedited delivery times. The customer receives a tracking number when the order ships. The seller ships to the address provided by the customer at checkout. The customer must ensure the shipping address is correct. The seller is not responsible for orders shipped to an incorrect address provided by the customer. The seller is not responsible for delays caused by carriers, customs, or events beyond the seller's control.
Return Policy: 14 Days No Reason
The customer may return any eligible clothing item for any reason within 14 days of receiving the item. This is a strict 14-day no-reason return policy. The 14-day period begins on the date the customer receives the item. The customer must initiate the return request within this 14-day window. The customer does not need to provide a reason for the return. The 14-day period is strictly enforced. The seller does not grant extensions to the 14-day period.
To be eligible for a return, the item must be unused, unworn, and in its original packaging with all original tags attached. The item must be in a resalable condition. The seller reserves the right to reject any return that does not meet these conditions.
Return Shipping Costs
The customer bears all return shipping costs. The seller does not provide prepaid return labels. The customer must pay for the shipping method of their choice. Original shipping charges paid by the customer are non-refundable. The seller does not reimburse return shipping costs under any circumstance.
Return Process
The customer must follow these steps to return an item:
Step 1: Contact Hong Kong Parkway Investment Limited by email at [email protected] or through namobasictee.com to request a return authorization. Provide the order number and the item to be returned.
Step 2: Wait for a return authorization confirmation from Hong Kong Parkway Investment Limited. The customer will receive return instructions by email.
Step 3: Pack the item securely in its original packaging with all tags attached. Include a copy of the return authorization confirmation inside the package.
Step 4: Ship the package to the following return address. The recipient must be Hong Kong Parkway Investment Limited, the contact phone is +852 4496 2053, and the specific return address is ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG.
Step 5: Send the tracking number to Hong Kong Parkway Investment Limited at [email protected]. The customer must retain proof of shipment.
Step 6: Hong Kong Parkway Investment Limited inspects the returned item after receipt. If the item meets the return conditions, the refund is approved.
Refund Processing Times
After Hong Kong Parkway Investment Limited approves the return, the refund is processed. The refund arrival time is at least 14 days from the date of approval. The customer receives the refund via the original payment method. The seller does not issue store credit unless required by law. The refund amount includes the price paid for the item but excludes original shipping charges and return shipping costs.
For PayPal refunds, the refund takes at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the PayPal refund may take up to 30 days. The customer must allow this additional time if local law applies.
The customer must ensure the payment account information is correct. Hong Kong Parkway Investment Limited is not responsible for refunds sent to an incorrect account provided by the customer.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date the customer receives the item. The customer must submit the claim by email to [email protected] within this 7-day window. The claim must include the order number, a description of the damage or defect, and photographs of the item and its packaging. Claims submitted after exactly 7 days from receipt will not be accepted. This timeframe matches the Terms of Service.
If the claim is approved, Hong Kong Parkway Investment Limited provides instructions for the return of the damaged or defective item. The customer bears return shipping costs for damaged or defective items unless the seller agrees otherwise in writing. The customer must retain the damaged item and its packaging until the claim is resolved. The refund for an approved damaged or defective claim follows the same refund processing times stated above.
Non-Returnable Conditions
Items are not eligible for return if they are not in their original condition. Items that have been worn, washed, altered, or damaged by the customer are not returnable. Items without original tags or original packaging are not returnable. The seller does not accept returns for items that are outside the 14-day return window. The seller does not accept returns for items that are not purchased directly from namobasictee.com.
The seller does not list specific product categories as non-returnable beyond these generic conditions. Any item that meets the return conditions stated in this document is eligible for return within the 14-day period.
Contact Information
For all questions about shipping and returns, contact Hong Kong Parkway Investment Limited. The company email is [email protected]. The company phone is +852 4496 2053. The company address is ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG. The website is namobasictee.com.
